Shipping and Payment

Shipping Prices

The shipping price includes insurance against damage, loss or damage during transport.

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Personal Collection in Prague – Fitness Relax Club

Personal collection is available at:

OC Velká Ohrada
Prusíkova 2577/16
Praha 5
155 00
Czech Republic

Inside Fitness Relax Club

Opening hours:
Monday–Friday: 7:00 a.m. – 9:00 p.m.
Saturday–Sunday: 9:00 a.m. – 9:00 p.m.

We will inform you by e-mail once your parcel is ready for collection.

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Personal Collection in Chrást near Plzeň

Personal collection is available at Kavárna cukrárna Chrást, located by the pond at:

Náměstí Čs. legií 640
330 03 Chrást u Plzně
Czech Republic

Opening hours:
Monday–Friday: 8:00 a.m. – 7:30 p.m.
Saturday–Sunday: 10:00 a.m. – 7:30 p.m.

We will inform you by e-mail once your parcel is ready for collection.

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Zásilkovna Delivery in the Czech Republic and Slovakia

You can collect your parcel at one of more than 2,000 Zásilkovna / Packeta pick-up points.

Parcels are usually ready for collection on the second working day after dispatch within the Czech Republic. In Slovakia, delivery usually takes 2–4 working days.

Before going to collect your parcel, please wait for an SMS and e-mail confirming that your parcel is ready for pick-up.

Oversized parcels containing a product with one side measuring 75 cm or more cannot be sent via Zásilkovna. For this reason, this shipping option is automatically hidden by the system during checkout.

This is clearly the most affordable shipping method within the Czech Republic and to Slovakia.

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PPL Home Delivery

Your parcel will normally be delivered between 8:00 a.m. and 6:00 p.m., usually within 24 hours after dispatch.

Cash on delivery can be paid in cash or by payment card. Every PPL driver is equipped with a card payment terminal.

PPL will always inform you by e-mail the day before delivery.

On the day of delivery, an SMS will be sent to the phone number you provided, including an estimated two-hour delivery window, for example 1:00–3:00 p.m. The SMS also includes the driver’s contact details, so you can arrange changes to the delivery directly with them.

If you are not available at the time of delivery, you will be informed by e-mail or SMS, and the parcel will automatically be delivered again free of charge on the next working day.

If the second delivery attempt is also unsuccessful, your parcel will be stored at the relevant depot for 7 days. To arrange a third delivery attempt, you must contact PPL.

You can track your parcel on www.ppl.cz, via the mobile website http://m.ppl.cz, or through the PPL CZ mobile app for iPhone or Android, available for download on the PPL website.

On www.ppl.cz, you can also use the delivery schedule to see the most likely delivery time for your parcel based on the delivery postcode.

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PPL Parcelshop

PPL Parcelshop offers:

• a wide network of branches evenly spread across the Czech Republic,
• excellent accessibility of individual branches,
• regular opening hours, including weekend opening at most branches.

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SK Packeta Home – Home Delivery in Slovakia

Parcel delivery in Slovakia through Zásilkovna / Packeta.

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Payment Methods

You can pay using the following methods:

Online payment
Online payment through the Comgate a.s. payment gateway.

Bank transfer in advance
Payment in advance by bank transfer to our account.

Bank account for payments in Czech crowns, held with Fio banka:
2102678153/2010

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Payment Gateway Provider

The payment gateway is operated by:

Comgate, a.s.
Gočárova třída 1754/48b
Hradec Králové
Czech Republic

E-mail: podpora@comgate.cz
Tel.: +420 228 224 267